Terms of use

This is an English translation, provided for your convenience. The Swedish version is the legally binding one; if the two differ, the Swedish version applies.

These terms apply when you create an account on and use Bostadsvaka.se.

Last updated 23 October 2026

1. About the service

Bostadsvaka.se is provided by Qonera AB (company reg. no. 559590-7543). The service collects available rental apartments that landlords and housing queues publish, and notifies you when one matches your alert.

We are not a landlord, housing queue or housing agency. We don't let any apartments, don't receive applications and cannot influence who gets an apartment. You always apply directly to the landlord or housing queue, and their own rules and terms apply. We cannot promise that you will get an apartment through the service.

2. Your account

  • You must be at least 18 years old to create an account.
  • The details you give must be correct. An account may only be used by you.
  • You are responsible for keeping your password secret. Contact us immediately if you think someone else has gained access to your account.

3. Price and payment

  • The subscription costs SEK 169 per month. You can also pay for a longer period at a time: 3 months for SEK 447, 6 months for SEK 774 or 12 months for SEK 1,188. All prices include VAT and are paid in advance via our payment provider Stripe, by card (including Apple Pay and Google Pay) or Klarna.
  • New customers get the first 7 days free. If you don't cancel before the trial ends, it automatically becomes a paid subscription.
  • The subscription renews automatically with the same period until you cancel it.
  • If we change the price, we will notify you at least 30 days before the new price applies. You can cancel before then.

4. Cancelling the subscription

You can cancel whenever you want under My account. The subscription then remains valid until the end of the period you have already paid for and is not renewed. We do not refund periods that have started, even if you have paid for several months in advance, beyond what follows from the right of withdrawal below or from law. You can also delete your whole account, see our privacy policy.

5. Right of withdrawal

As a consumer you have the right, under the Swedish Distance and Off-Premises Contracts Act (2005:59), to withdraw from the contract within 14 days of taking out the subscription. At your request, the service starts as soon as you take it out. If you withdraw after the service has started, you pay for the time you have used it, in proportion to the whole period. You are not charged anything during the trial.

To withdraw, email us at info@bostadsvaka.se with your name and your email address. You may use the Swedish Consumer Agency's standard withdrawal form (available at konsumentverket.se), but you don't have to. We refund what you are entitled to no later than 14 days after we received your message.

6. Information about the apartments

The listings come from the landlords' and housing queues' own sites. We do our best to make sure the details are right, but we cannot guarantee that they are complete, correct or up to date, and we are not responsible for the content. Always check the details with the landlord before you make a decision. We don't watch every landlord in Sweden, and an apartment may be let before we find it.

7. Keep your place in the queue

If you ask us to keep your queue place active with a landlord, you instruct us to log in to your account there, with what you log in with and the password we have created for you. We log in about once a month and only read how long the queue place is valid, which queues you are in and your queue points. We don't apply for any apartments, don't reply to offers and don't change anything in your account.

  • You may only connect accounts that are your own.
  • The landlord's own rules and terms apply to the queue. We cannot promise that the queue place remains, for example if the landlord changes its rules or its login, or if you change your password there.
  • If the landlord refuses a login, we notify you and don't try again until you ask us to.
  • It is free and requires no subscription.
  • You can stop at any time on the Housing queues page. We then delete the login details immediately. Feel free to change your password with the landlord afterwards.
  • With landlords where we don't log in, you can instead ask us to remind you before the queue place expires, based on the landlord's rules and the date you give. You renew the queue place yourself. Once we have reminded you, we assume that you have renewed it.

8. How you may use the service

  • The service is for your own, private search for housing.
  • You may not copy, sell or pass on the information in the service, and may not fetch it automatically with scripts or the like.
  • You may not try to access other people's accounts, disrupt the service or use it in breach of the law.

If you breach the terms, we may close your account. If that happens without you having breached the terms, we refund the part of the period you have paid for but cannot use.

9. Availability of the service

We aim for the service to always work, but we depend on the landlords' sites and cannot guarantee that it is available without interruption or that every apartment is found. We may add and remove landlords and change how the service works.

10. Liability

We are not liable for indirect damage, such as you missing out on an apartment, and our liability is limited to what you have paid for the service in the last three months. The limitations do not apply if we caused the damage intentionally or through gross negligence, and they do not restrict your rights as a consumer under mandatory law.

11. Personal data

How we process your personal data is described in our privacy policy.

12. Changes to the terms

We may change the terms. We email you about significant changes at least 30 days before they apply, and you can cancel the subscription before then if you don't accept them.

13. Disputes and applicable law

Swedish law applies. Contact us first if you are dissatisfied, and we will try to resolve it. As a consumer you can also turn to the National Board for Consumer Disputes (arn.se), and we follow the Board's recommendations. Disputes may also be tried by a general court.

14. Contact

Qonera AB, info@bostadsvaka.se.

May we keep statistics about your visit?

With your consent we see how the pages are used, for example where people click and where they get stuck, so that we can make the service better. The statistics are not sold and not used for advertising. If you choose only necessary, we only store what is needed for the site to work. You can change your mind at any time. Read more in our privacy policy.